Refund policy
At Luxury Lights Multan, we aim to deliver every product safely and exactly as confirmed. This policy applies to website, WhatsApp, and showroom orders and does not limit any rights available under applicable Pakistani law. Electronic orders and confirmations may be maintained as valid transaction records.
1. Returns Within 7 Days
A return request may be submitted within 7 days of delivery. The product must be unused, uninstalled, undamaged, and returned with its original packaging, invoice, accessories, and warranty card. Custom-made, installed, used, clearance, and sale items are non-returnable unless defective or incorrectly supplied.
2. Damaged, Faulty, or Incorrect Products
Customers must report any damaged, faulty, incomplete, or incorrect item within 24 hours of delivery. A complete, unedited parcel-opening video, invoice or Order ID, and clear product photographs are required. Claims submitted without sufficient evidence may not be accepted.
3. One-Year LED Warranty
Where stated on the invoice or warranty card, the LED chip carries a one-year warranty against verified manufacturing defects, including manufacturing-related flickering, partial LED failure, or abnormal colour variation. Luxury Lights may repair the product, replace the affected component, or provide a suitable replacement after inspection.
4. Driver and Electrical Damage
Unless specifically stated in writing for an individual product, the driver is not covered under warranty. Damage caused by voltage fluctuation, power surge, incorrect wiring, unsuitable dimmers, moisture, insects, physical impact, or improper installation is not covered.
5. Warranty Conditions
The original invoice or Order ID, warranty card, packaging, and product label must be retained. Warranty becomes void if the product is opened, altered, repaired by an unauthorized person, improperly installed, misused, or has a damaged warranty seal.
6. Exchanges
Exchanges are available for approved defective, damaged, or incorrectly delivered products. An exchange requested only because of a change in colour, size, design, or personal preference may be accepted only if the product remains unused and eligible for return. Applicable return and redelivery charges will be paid by the customer.
7. Refunds
Approved refunds will normally be initiated within 3 working days after inspection of the returned product. Bank, card, or payment-provider processing may require additional time. Original courier, COD, installation, and handling charges are non-refundable unless Luxury Lights supplied the wrong or verified damaged item.
8. Product Availability
If the selected colour, size, or model becomes unavailable, Luxury Lights will contact the customer before dispatch. No alternative product or colour will be supplied without the customer’s approval.
9. COD Orders Above PKR 30,000
A 10% advance payment is required for Cash on Delivery orders valued at PKR 30,000 or above. The remaining amount and any applicable courier or COD charges will be confirmed before dispatch.
10. Delivery and Installation
Delivery timelines are estimates and may vary because of stock availability, location, courier operations, weather, strikes, or other circumstances beyond our reasonable control. Installation is not included unless separately confirmed. Electrical products should be installed by a qualified electrician.
11. Cancellation and Parcel Refusal
Orders may be cancelled before packing or dispatch. Customized, specially ordered, or dispatched products may not be cancellable. Repeated or unjustified refusal of confirmed COD parcels may result in advance-payment requirements or restrictions on future COD orders.
12. Final Assessment
Every return, refund, exchange, repair, and warranty request is reviewed individually. Luxury Lights reserves the right to inspect the product and supporting evidence before approving the most appropriate remedy.
Warranty & Customer Support
- WhatsApp: +92 318 6909072
- Email: luxurylights1214@gmail.com
- Support Hours: 11:00 AM–8:00 PM, Monday–Saturday
- Address: Near Northern Bypass, Head Muhammad Wala Road, opposite Zakariya Public School, Multan
- Delivery: Nationwide across Pakistan
Please keep your invoice or Order ID available for faster assistance. Businesses charging sales tax should display their STRN on the relevant invoice or receipt where required.
Luxury Lights Multan