Refund policy

Last Updated: August 5, 2026

At Luxury Lights, we take great pride in the quality and craft of our lighting products. We want you to be completely satisfied with your purchase. If you receive a damaged product or need to make a return, please review our policy below.

1. Return Eligibility & Window

  • Return Period: You may request a return or exchange within 7 days of receiving your order.

  • Item Condition: To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging (including all accessories, manuals, and protective padding).

  • Non-Returnable Items: Customized lighting fixtures, clearance/sale items, and items damaged due to improper installation or misuse are not eligible for return.

2. Damaged or Defective Items (Transit Insurance)

Since lighting products are fragile, we inspect every item carefully before dispatch. However, if your order arrives damaged or defective:

  1. You must report the damage within 48 hours of delivery.

  2. Please take a clear unboxing video and photos showing the outer box, shipping label, and the damaged item.

  3. Send the visual proof to us via WhatsApp at +92 318 6909072 or email info@luxurylights.store.

  4. Once verified, we will arrange a replacement or issue a refund at zero extra cost to you.

3. Exchanges

  • If you wish to exchange an item for a different color, size, or model, please contact us within 7 days.

  • Exchange requests are subject to product availability.

  • Customers are responsible for the return shipping fees for change-of-mind exchanges.

4. Refunds

  • Inspection: Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved Refunds:

    • Bank Transfer / Mobile Wallet: Refunded directly to your designated account within 3 to 5 business days.

    • Cash on Delivery (COD): COD orders will be refunded via Bank Transfer or EasyPaisa/JazzCash after receiving and inspecting the returned item.

  • Shipping Costs: Original shipping charges are non-refundable unless the return is due to a mistake on our part or transit damage.

5. Return Shipping Process

To initiate a return:

  1. Contact our customer care team with your Order ID and reason for return.

  2. Once authorized, package the item securely in its original packaging to prevent damage during transit.

  3. Send the item back to our physical address:

Luxury Lights

Head Muhammad Wala Road, Opposite Zakariya Public School,

Northern Bypass, Multan, Pakistan

Phone / WhatsApp: +92 318 6909072

Email: info@luxurylights.store